Cell Phone - the saga continues
I switched recently from Verizon to another company. I loved Verizon. They brought a LOT to the table. Exemplary customer service, outstanding equipment, and wonderful coverage.
This new company brings to the table something else though… free incoming calls. Nights and weekends starting at 7pm instead of Verizon’s 9pm. It’s a big cost difference for me. Free incoming calls… from anybody/everybody. Want my number? I’ll send it to you. Call any time 
It’s FREE!!!
Sadly. That’s all theoretical. Well, it’s true. The thing is I can’t enjoy it.
They sold me a phone. They said it would do the GPS My Navigator turn-by-turn thing. It wouldn’t so I exchanged it for another phone. This one took two days to finally send or receive picture messages. It never did work for doing the my contacts back-up thing. NEVER. I couldn’t get it to. Tech support couldn’t get it to. Stores couldn’t get it to do it. I gave up. At this point I was hating the new phone. Every time I looked at it I was reminded of what I’d left for something I hated…
I went to the store today and asked them to give me my old phone back. I didn’t care any more. If I was going to hate something I at least wanted a cool phone. It took half an hour to switch me back to my old phone. The sales rep canceled my phone then tried to reactivate my original phone, still there in a box only to find it wasn’t working… someone had switched it. There were three phones back there. None worked. She couldn’t switch me to one of those phones now. She only had permission to switch me to a used phone. I was upset. I’d been changed to a phone that wouldn’t perform as advertised. I’d been sold a phone that wouldn’t do what it was supposed to be able to do. I was well within my 30 days period and they now couldn’t give me a different phone because the one they’d tried to give me was broken, meaning they weren’t standing behind their equipment.
Finally, exasperated I told the clerk to ring me up a new phone. Ring it up at full price and they could figure out a way to make it right. My lunch hour had been up by half an hour all wasted. I just wanted a phone. I wanted the phone I wanted. I wanted to leave it behind me and I wanted to get out of that store.
The clerk was frustrated as well. She was doing everything she could think of to get things done right for me. The store’s owners and managers were in a meeting and not taking calls so she was pulling every string she had. She offered me 100 dollars of her own money, from her purse, to fix things. I said if it were from the company I would take it. But not from her. It was incumbent upon her company to work as hard to keep me as I’d just worked to keep them. I just wanted the whole wretched thing to be over. I was their customer, and I’d been miserable every single minute of it. Would they fix it?
