Category Archives: Customer Service

Changes: Priorities – 2 of 3

Posted on August 16, 2010 by Rich

This is part 2 in my short series of posts revolving around my job change. They’re a cross between a farewell letter to my managers and a helpful advice from a lame-duck district manager. I’m torn between looking forward to … Continue reading →

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It’s not peaking if it’s a plateau.

Posted on April 21, 2010 by Rich

“You cannot propel yourself forward by patting yourself on the back.” ~ Steve Prefontaine, runner. Plateaus aren’t like mountains you climb. They’re like steps to somewhere else. ~ Rich Griffith I’m running and my running training has stalled. I’m an … Continue reading →

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Retail: Points of contact

Posted on April 19, 2010 by Rich

There are three points of contact that are super-important for the retail customer. 1) What does the approach to the store front look like? Awning, lighting, windows, doors, employees/customer hanging at the door smoking, ash trays, garbage on the sidewalk. … Continue reading →

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“May I help you?” isn’t enough.

Posted on April 15, 2010 by Rich

I shop a lot at amazon.com and I rent movies through netflix.com. Those two sites know me. They know what I look at, what I buy, and what I watch. Subsequently, when I go back they’re able to suggest other … Continue reading →

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Wake up retailers!

Posted on April 13, 2010 by Rich

I’m in retail. Not a big box type store, a specialty type store along the lines of a GameStop, Candle store, Cell phone store. People who come to my store are coming there for what I sell. People don’t just … Continue reading →

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