simplerich

Round Two of my attempt at blogging the world

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Category: Customer Service

“Even the ones who couldn’t count change were fun to talk to.”

12 August, 2008 (19:31) | Customer Service, Front-Liners, Management

Manpower in Central Iowa has a blog and I gotta tell you, if I didn’t have a job already I’d want to work for the person who writes that blog! There’s a load of great information over there on workexposed.com. Recently interviews, staffing, and employee enthusiasm have been at the front of my mind from [...]

Personal touches make a huge difference

27 July, 2008 (14:51) | Customer Service, Internet, Personal, Uncategorized

I recently ordered a Lamy Safari Charcoal Fine Point Fountain Pen from amazon.com and bought it through one of their resellers, Paradise Pen Company. My order arrived two days later and included was a hand-written card thanking me for my Internet purchase signed by Bonnie. Now, I have no idea who Bonnie is, but that’s [...]

Why do you shine your shoes?

9 July, 2008 (18:16) | Customer Service, Personal

"Rich, why do you shine your shoes?"
"Because you notice it."
"But nobody would notice if you didn’t."
"But people notice that I do. That’s what’s important."

I hate disappointing people…

29 April, 2008 (20:52) | Customer Service, Management

I was talking to the director of the Chamber of Commerce today and we were talking about employee turn-over for some reason. It wasn’t intentional, but, in the way conversations sometimes wander it came up. He said he’d been fortunate in that he had low turnover and was glad about it as he didn’t like [...]

Cell Phone - the saga continues

16 April, 2008 (18:43) | Customer Service, Personal

I switched recently from Verizon to another company. I loved Verizon. They brought a LOT to the table. Exemplary customer service, outstanding equipment, and wonderful coverage.
This new company brings to the table something else though… free incoming calls. Nights and weekends starting at 7pm instead of Verizon’s 9pm. It’s a big cost difference for me. [...]