It all started with a call from someone in the office, “Hey Rich. One of your customers just called me with a problem and I have no idea what she’s talking about but I want to help her. Can you help me?” I was dumbstruck. How had one of my customers had to go all [...]
Today talking to Mom we were talking about little things that make us happy and I said that I really liked hanging my clothes on the line to dry. I like it because every time I do it I’m saving money. I have a dryer. I could use it, and do if it’s raining out [...]
Manpower in Central Iowa has a blog and I gotta tell you, if I didn’t have a job already I’d want to work for the person who writes that blog! There’s a load of great information over there on workexposed.com. Recently interviews, staffing, and employee enthusiasm have been at the front of my mind from [...]
Here’s how it happened.
Me: Hi Mr. Cellphone plan salesman. Here are my requirements. A, B, and C. They’re all deal-breakers. My current company does them all very well and has great customer service. You, however, beat them on price. I’m not unhappy with them. But your prices are substantially cheaper. Can you do A, B, [...]
Mike Sigers over on Simplenomics asks the question, “Can A Restaurant Hostess Cause Bankruptcy?” He goes on to explain with a story of a front-liner from hell who could be any front-liner in any business.
Front-liners are those people we put out there between the world and our business. They’re the sales associates, counter jockeys, cash-wrap-riders, [...]
