2 October, 2008 (18:48) | Blog, Responsibility
I voted today. Iowa has early elections and there’s a strong chance I’ll be in Missouri for work when election week rolls around.
Hat tip to BadAstronomer for the link to this video. I promise. It won’t go where you think it’s going.
Hollywood Declares Themselves
Tags: video, vote, youtube
Comments: 2
2 October, 2008 (07:47) | Front-Liners, Management, Responsibility, Training
It all started with a call from someone in the office, “Hey Rich. One of your customers just called me with a problem and I have no idea what she’s talking about but I want to help her. Can you help me?” I was dumbstruck. How had one of my customers had to go all [...]
Tags: Customer Service, customers, Management
Comments: 1
21 September, 2008 (09:54) | Personal
September 11, 2001, just over 7 years ago last week, the United States was attacked by radical Islamic terrorists associated with al-Qaeda using airplanes as weapons. They crashed several planes into the World Trade Center in New York, bringing the twin towers crashing to the ground. Another plane slammed into the side of the Pentagon, [...]
Comments: 2
12 September, 2008 (20:40) | Internet, Personal
Some of you that read this know what twitter is, and some of you don’t. I often ‘tweet’ from my phone and it’s along the lines of what I’m doing right then. Sometimes it’s an aside, something I may mutter under my breath if we were walking side by side somewhere. Other times it’s just [...]
Tags: twitter, youtube
Comments: -
7 September, 2008 (21:43) | Book Review, blogharea
“Real listening is a willingness to let the other person change you.”
Alan Alda in Never Have Your Dog Stuffed
I wonder what the corollary would be for reading… Real reading is a willingness to let the book change you? It doesn’t scan as well. It’s probably got the wrong rhythm to it. In a tweet (A [...]
Tags: books, listening, quote
Comments: -