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Tag Archives: Customer Service
It’s not peaking if it’s a plateau.
“You cannot propel yourself forward by patting yourself on the back.” ~ Steve Prefontaine, runner. Plateaus aren’t like mountains you climb. They’re like steps to somewhere else. ~ Rich Griffith I’m running and my running training has stalled. I’m an … Continue reading
Posted in Customer Service, Management, Training
Tagged Customer Service, Ho‘omau, Management, training
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Retail: Points of contact
There are three points of contact that are super-important for the retail customer. 1) What does the approach to the store front look like? Awning, lighting, windows, doors, employees/customer hanging at the door smoking, ash trays, garbage on the sidewalk. … Continue reading
“May I help you?” isn’t enough.
I shop a lot at amazon.com and I rent movies through netflix.com. Those two sites know me. They know what I look at, what I buy, and what I watch. Subsequently, when I go back they’re able to suggest other … Continue reading
Wake up retailers!
I’m in retail. Not a big box type store, a specialty type store along the lines of a GameStop, Candle store, Cell phone store. People who come to my store are coming there for what I sell. People don’t just … Continue reading
Microsoft loves me… they really do!
All I wanted to do was sync my blackberry calendar and contacts with my computer. The Mac did this automatically with built in programs for both contact management as well as an excellent Calendar program. How they did this without … Continue reading
