Tag Archives: Customer Service

It’s not peaking if it’s a plateau.

Posted on April 21, 2010 by Rich

“You cannot propel yourself forward by patting yourself on the back.” ~ Steve Prefontaine, runner. Plateaus aren’t like mountains you climb. They’re like steps to somewhere else. ~ Rich Griffith I’m running and my running training has stalled. I’m an … Continue reading →

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Retail: Points of contact

Posted on April 19, 2010 by Rich

There are three points of contact that are super-important for the retail customer. 1) What does the approach to the store front look like? Awning, lighting, windows, doors, employees/customer hanging at the door smoking, ash trays, garbage on the sidewalk. … Continue reading →

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“May I help you?” isn’t enough.

Posted on April 15, 2010 by Rich

I shop a lot at amazon.com and I rent movies through netflix.com. Those two sites know me. They know what I look at, what I buy, and what I watch. Subsequently, when I go back they’re able to suggest other … Continue reading →

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Wake up retailers!

Posted on April 13, 2010 by Rich

I’m in retail. Not a big box type store, a specialty type store along the lines of a GameStop, Candle store, Cell phone store. People who come to my store are coming there for what I sell. People don’t just … Continue reading →

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Microsoft loves me… they really do!

Posted on November 2, 2009 by Rich

All I wanted to do was sync my blackberry calendar and contacts with my computer. The Mac did this automatically with built in programs for both contact management as well as an excellent Calendar program. How they did this without … Continue reading →

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