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Welcome back and if you came by to make a comment some of my comments get moderated but I’ll get it moderated within a day unless I’m on vacation. I’ve got a new plugin that enables you to subscribe to comments to see if anybody comments on your comment. You’d hate [...] I see signs in stores and on buildings that end with “Thanks, Management” or even worse, and more impersonal, “Thanks, Mgmt” and I cringe. I am a manager and have been for a lot of years and I’ve never signed a sign with my title. Now that I have managers who work for me I [...] I’m in a store and I’m shopping and an employee asks if I need help finding anything. This is normal at every store. It’s part of the training to tell employees to notice customers and greet them that way. Where it gets different is when the training actually has a Day 2 and the employee [...] Here’s the scene. A lady bought a refrigerator and a stove for her new house. She called to say that she thought her thermostat wasn’t working on the oven and they tried trouble shooting the problem on the phone within the first six months. It’s a sixty dollar service call after all, even tho the [...] An employee was complaining to me about our “Greet the customer” policy. I was trying to convince them that it was a good thing because, well… it’s a good thing. They didn’t want to do it because being friendly and helpful has gone out of vogue and is just no longer cool. It’s a cultural [...] |
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